Primary Mission
To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner.
Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB.
Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Communication Officers are no longer located at the individual agencies; they are consolidated within the 911 center.
"E" stands for Enhanced 911. This gives the center the ability to determine the exact location of the call. All calls are recorded and a printout is also maintained. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. The "E" in not dialed.
Additional Services Offered through the 911 Communication Center
Telephone device for the Deaf/Hearing Impaired (TDD) machine: This machine is similar to a computer, encodes messages into beeping sounds which are sent over the phone lines to be received and displayed by another TDD machine. We have five TDD machines at the 911 communications center.
RUOK Computer: A computer system that offers senior citizens and home bound persons in our community the protection and feeling of safety inspired by a phone call on a daily basis, checking their welfare. This system is COMPLETELY FREE!
If you know someone who would benefit from this program, Please contact Sheena Cannon @ 478-542-9911. (see below)
AT&T Language Line: Language service through AT&T to translate any language barriers that the dispatchers may encounter. This service is offered to all Public Safety personnel through the 911 communications center.
TOURS: We welcome any type of group that are interested in touring the 911 Communications Center. We will also go out and speak to the community about what our job entails.
We welcome the opportunity to educate students or people about 911. Please contact us so we can share our knowledge with students and our citizens and teach them how to handle 911 calls more efficiently. The public is welcome to call the non-emergency phone line at 478- 542-9911 to schedule a tour (or for us to come to you) of the 911 Communications Center.
To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner.
Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB.
Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Communication Officers are no longer located at the individual agencies; they are consolidated within the 911 center.
"E" stands for Enhanced 911. This gives the center the ability to determine the exact location of the call. All calls are recorded and a printout is also maintained. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. The "E" in not dialed.
Additional Services Offered through the 911 Communication Center
Telephone device for the Deaf/Hearing Impaired (TDD) machine: This machine is similar to a computer, encodes messages into beeping sounds which are sent over the phone lines to be received and displayed by another TDD machine. We have five TDD machines at the 911 communications center.
RUOK Computer: A computer system that offers senior citizens and home bound persons in our community the protection and feeling of safety inspired by a phone call on a daily basis, checking their welfare. This system is COMPLETELY FREE!
If you know someone who would benefit from this program, Please contact Sheena Cannon @ 478-542-9911. (see below)
AT&T Language Line: Language service through AT&T to translate any language barriers that the dispatchers may encounter. This service is offered to all Public Safety personnel through the 911 communications center.
TOURS: We welcome any type of group that are interested in touring the 911 Communications Center. We will also go out and speak to the community about what our job entails.
We welcome the opportunity to educate students or people about 911. Please contact us so we can share our knowledge with students and our citizens and teach them how to handle 911 calls more efficiently. The public is welcome to call the non-emergency phone line at 478- 542-9911 to schedule a tour (or for us to come to you) of the 911 Communications Center.
| RUOK Packet 2021 |
