Mission Statement:
We, the men and women of the Houston County Sheriff Department Communications Division, are dedicated to improving the quality of life in our community by providing an effective channel of communication between the public and public safety providers.
We are committed to providing a professional response to each call for service that is caring and helpful.
We are responsible for the uninterrupted flow of information in the area of emergency services communication.
We are organized, trained and committed to maximize effective and efficient public service and to maintain a positive work environment.
We work to fulfill our mission in a manner that inspires the public's trust and confidence and protects the Constitutional rights of each citizen.
We, the men and women of the Houston County Sheriff Department Communications Division, are dedicated to improving the quality of life in our community by providing an effective channel of communication between the public and public safety providers.
We are committed to providing a professional response to each call for service that is caring and helpful.
We are responsible for the uninterrupted flow of information in the area of emergency services communication.
We are organized, trained and committed to maximize effective and efficient public service and to maintain a positive work environment.
We work to fulfill our mission in a manner that inspires the public's trust and confidence and protects the Constitutional rights of each citizen.
Primary Mission
To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner.
Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB.
Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Communication Officers are no longer located at the individual agencies; they are consolidated within the 911 center.
"E" stands for Enhanced 911. This gives the center the ability to determine the exact location of the call. All calls are recorded and a printout is also maintained. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. The "E" in not dialed.
Additional Services Offered through the 911 Communication Center
Telephone device for the Deaf/Hearing Impaired (TDD) machine: This machine is similar to a computer, encodes messages into beeping sounds which are sent over the phone lines to be received and displayed by another TDD machine. We have five TDD machines at the 911 communications center.
RUOK Computer: A computer system that offers senior citizens and home bound persons in our community the protection and feeling of safety inspired by a phone call on a daily basis, checking their welfare. This system is COMPLETELY FREE!
*If you know someone who would benefit from this program, Please contact Sheena Cannon @ 478-542-9911. (see below)
Residential Premise Program: By filling out the form below, you will be giving the 911 center and first responders information about your special needs person whom lives in your home. Once you fill out the information, you will email it to Lt. Veronica Edens (vedens@houstoncountyga.org). This form will better help us understand the needs of the individual at the residence.
Language Line: Language service translates any language barriers that the dispatchers may encounter. This service is offered to all Public Safety personnel through the 911 communications center.
TOURS: We welcome any type of group that are interested in touring the 911 Communications Center. We will also go out and speak to the community about what our job entails.
We welcome the opportunity to educate students or people about 911. Please contact us so we can share our knowledge with students and our citizens and teach them how to handle 911 calls more efficiently. The public is welcome to call the non-emergency phone line at 478- 542-9911 to schedule a tour (or for us to come to you) of the 911 Communications Center.
To receive emergency and non-emergency calls from Houston County citizens and dispatch the appropriate agency to the appropriate location in a professional and timely manner.
Serves 10 different agencies: 4 Law Enforcement (3 city police departments, Sheriff), 4 Fire (3 city fire departments and county fire - Houston County Emergency Management Agency HEMA), Emergency Medical Services (ambulances), Robins AFB.
Houston County E-911 operates as a central dispatch for all of Houston County. This means that all (emergency and non-emergency) official contact with any police, fire, or medical unit must be requested through the E-911 system. Communication Officers are no longer located at the individual agencies; they are consolidated within the 911 center.
"E" stands for Enhanced 911. This gives the center the ability to determine the exact location of the call. All calls are recorded and a printout is also maintained. If you have not called 911 to verify your address and telephone number, feel free to do so to ensure a proper response. The "E" in not dialed.
Additional Services Offered through the 911 Communication Center
Telephone device for the Deaf/Hearing Impaired (TDD) machine: This machine is similar to a computer, encodes messages into beeping sounds which are sent over the phone lines to be received and displayed by another TDD machine. We have five TDD machines at the 911 communications center.
RUOK Computer: A computer system that offers senior citizens and home bound persons in our community the protection and feeling of safety inspired by a phone call on a daily basis, checking their welfare. This system is COMPLETELY FREE!
*If you know someone who would benefit from this program, Please contact Sheena Cannon @ 478-542-9911. (see below)
Residential Premise Program: By filling out the form below, you will be giving the 911 center and first responders information about your special needs person whom lives in your home. Once you fill out the information, you will email it to Lt. Veronica Edens (vedens@houstoncountyga.org). This form will better help us understand the needs of the individual at the residence.
Language Line: Language service translates any language barriers that the dispatchers may encounter. This service is offered to all Public Safety personnel through the 911 communications center.
TOURS: We welcome any type of group that are interested in touring the 911 Communications Center. We will also go out and speak to the community about what our job entails.
We welcome the opportunity to educate students or people about 911. Please contact us so we can share our knowledge with students and our citizens and teach them how to handle 911 calls more efficiently. The public is welcome to call the non-emergency phone line at 478- 542-9911 to schedule a tour (or for us to come to you) of the 911 Communications Center.
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